Being the holiday weekend, yesterday I was trying to find someone who could replace a catalytic converter. The problem being it was for a high rise van. I called Tuffy's in Papillion and spoke to Noe. He was very helpful and reassured me it could be done that day. Noe went over the costs with me explaining my options. I feel he did his best to keep the cost down for me. Noe explained everything that needed to be done. He also had my daughter drive the van (after he did) to make sure it ran fine. She could tell the difference right away. We were so thankful to have found this Tuffy's and that Noe was working there yesterday. He truly knows his stuff and has excellent customer service skills. I hope he can be recognized for the way he represents Tuffy's!!
Jan 03, 2021 – Bellevue, NE
Papillion location rocks. Had a screw in my tire and they got me in an out in no time. My go to auto service.
Aug 12, 2020 – Ralston, NE
The Tuffys in Papillion is amazing! The staff is very informative and friendly. They have gone above and beyond to help me with my car. They are now my go to place to take my car.
Mar 14, 2020 – Papillion , NE
Diamond in the Rough! Had a squeal under my car; called late and was told to bring it by and they would look at it. They informed me the car needed work as it was not in a safe condition. I was given an estimate and because I live out of town, they scheduled me in the next day. When I arrived to pick up the car, I was informed my brakes, rotors, etc., were bad too and should be replaced. (2003 Honda, 200,000 miles with no prior work) They offered me 12 month no interest financing. Because it was getting late, and I needed to get home, I asked them when they could do the brake work, they said now, and did it. Despite having families at home, they stayed past 6:30 pm to make sure I was out the door. My car is running like a charm. They are located in the same lot as Target and Home Depot, in Papillion, NE. What a hidden Treasure!
Oct 14, 2019 – Benkelman, NE
First visit to Tuffy's for an oil change. I went in the morning, the service was fast and friendly. I was not able to use the online coupon due to the type of oil my car requires, but they did offer a discount to me anyway. Thank you Tuffy!
Aug 22, 2019 – Papillion, NE
Hi...I rolled into Tuffys in Papillion after 5:30 with a serious tire issue. My tires were all brand new however one of them was getting ready to blow on me...any minute. After working hard all day...Kris the mechanic put my car on a lift and went to diagnosing my problem right away. Now I know these guys were ready to go...it was quitting time. They (Joseph & Kris) treated me like they were just opening and went above and beyond to help me. I know I was at their mercy yet Kris didn't make me feel that way. He showed me the problem and explained it to me in words I could understand. My reason for this review is to let everyone know that if you need automobile service that these guys offer...you are in good hands...very "good hands". My daughter has used Tuffys for many years. It's a little ironic that just earlier in the day she and I were talking about how Tuffys is her place. Thank you Joseph and Kris. I took my car to the dealership I just bought it from a couple weeks earlier and they made it right.
Apr 21, 2019 – Papillion, NE
Doug at Tuffys in Papillion was so nice. I went in to have brakes checked based on dealership recommendation. Doug was accommodating, I feel, honest. He explained what they would look at and if I truly needed the repair, I did. Cost was decent and working done very timely. Thanks Doug and company
Mar 05, 2019 – Omaha, NE
Fast friendly service and great pricing.
Feb 12, 2019 – Papillion, NE
Dropped my car off at 8 oclock in the morning to have my skid plate reattached (minor yes) however, new holes needed to be drilled, new bolts needed and reattached. It was a cold morning I had my one year-old with and a stroller to walk down to target and kill some time ... they were very aware of my needs, fast and efficient. When I went to pay they said dont worry about it it was no big deal just a couple screws. WOW !!! Being new to the area (and first mechanic that I needed to use) all I can say is they have my business for forever. Thanks guys !!!
Dec 15, 2017 – Papillion, NE
Awesome customer service! Gave me a quote and when finished it what was quoted and didn't try sell me services that I didn't need. They also assisted me with trouble shooting a problem my exhaust system. Great honest shop!
Jun 19, 2017 – Papillion, NE